Their name says it all: SUPERIOR. My 32-year-old air conditioning compressor died at the start of a heat wave in June. I contacted 13 vendors to get quotations to replace the entire HVAC system (furnace, air conditioner, and evaporator coil). Some vendors didn’t return messages left on their answering machine. Some were so backlogged that the earliest they could install a new system would be August. In the end, I got quotations from three vendors and awarded the contract to Superior. Their price was competitive, and their 10-year labor warranty was far better than competitor’s warranties of 1 to 3 years.
Working with Superior was a pleasure. The entire process, from the initial quotation visit by Alex Whitlock, through completion of the installation by Pablo and Mike, was very professional. Alex was the only vendor to complete a load calculation using the Air Conditioning Contractors of America’s “Manual J” to size the equipment. Other vendors asked me what size equipment they should quote. Isn’t that what they’re supposed to determine? The proposal Alex presented was typewritten and thorough, with a full description of the equipment, scope of work, and pricing. I asked some clarifying questions about the proposal, and Alex revised the document and sent me a new version promptly. The installation was completed in two days, and Pablo and Mike were punctual, professional, and “neat and tidy”. The installation workmanship is first-rate, and the equipment is working perfectly.
Superior is a local, family-run company in business since 1948. Their employees are members of Plumbers & Steamfitters Local Union 342 and Alex said some employees have worked for Superior for many years. Contrast this with other HVAC companies whose employees aren’t union members, and who work on a commission basis.
If you want to do business with a company with professionalism and integrity, look no further than Superior.